Privacy Policy for GenRaw AI LLC

Last Updated: December 1, 2025

1. Introduction

Welcome to GenRaw AI LLC ("we," "our," or "us"), an advanced AI-powered video generation platform that provides professional content creation services including text-to-video, image-to-video, motion transfer, and frame interpolation technologies. We are committed to protecting your privacy and handling your personal information with the utmost care and transparency.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our services, including future offerings such as AI image editing and image generation. By using GenRaw AI LLC, you consent to the data practices described in this policy.

We are committed to compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

2. Information We Collect

We collect various types of information to provide, maintain, and improve our services. The information we collect includes:

2.1 Account Information

What We Collect:

Purpose: To create and manage your account, authenticate your identity, provide personalized services, and communicate important information about your account.

2.2 Usage Information

What We Collect:

Purpose: To understand how you use our services, analyze user engagement, improve our AI models, optimize platform performance, and develop new features.

2.3 Device and Technical Information

What We Collect:

Purpose: To optimize our services for different devices and platforms, ensure compatibility, detect and prevent fraud, and provide technical support.

2.4 Cookies and Tracking Technologies

What We Collect:

Purpose: To maintain your logged-in state, remember your preferences, analyze platform usage, improve user experience, and enhance security. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality.

2.5 User-Generated Content

What We Collect:

Purpose: To process your content generation requests, provide our AI video generation services, store your creations, and improve our AI models. Your generated content is stored securely and privately.

2.6 Payment and Billing Information

What We Collect:

Purpose: To process payments, maintain transaction records, prevent fraud, provide customer support, and manage subscriptions. We do not store complete credit card information; payment processing is handled by secure third-party payment processors (Stripe).

2.7 Communications

What We Collect:

Purpose: To provide customer support, respond to inquiries, send verification codes, share important service updates, and (with your consent) send promotional communications.

2.8 Referral Information

What We Collect:

Purpose: To operate our referral program, track referral bonuses, and reward users for successful referrals.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision and Operation

3.2 Service Improvement and Development

3.3 Personalization

3.4 Communication

3.5 Security and Fraud Prevention

3.6 Legal Compliance

3.7 Business Operations

4. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform and providing services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information. Our service providers include:

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

4.3 Business Transfers

If we are involved in a merger, acquisition, asset sale, bankruptcy, or similar business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4.4 Protection of Rights

We may disclose your information when we believe it is necessary to:

4.5 With Your Consent

We may share your information with third parties when we have your explicit consent to do so, such as when you choose to share your generated content publicly or participate in collaborative features.

4.6 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This may include statistical data about platform usage, trends, and demographics.

5. Data Storage and Security

5.1 Data Storage

Your information is stored on secure servers provided by reputable cloud service providers. We implement industry-standard security measures to protect your data, including:

5.2 Storage Duration

We retain your information for different periods depending on the type of data:

You can configure your content storage preferences in your account settings.

5.3 Security Measures

We implement comprehensive security measures to protect your information:

Technical Safeguards:

Organizational Safeguards:

Physical Safeguards:

5.4 Limitations of Security

While we take extensive measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continually work to improve our security practices and promptly address any identified vulnerabilities.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law within 72 hours of discovery.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

6.1 Access Rights

You have the right to:

How to exercise: Log in to your account and visit the Settings page, or contact us at [email protected].

6.2 Correction Rights

You have the right to:

How to exercise: You can update most information directly in your account settings.

6.3 Deletion Rights (Right to be Forgotten)

You have the right to:

How to exercise: Contact us at [email protected] with a deletion request. Please note that some information may be retained for legal compliance purposes.

Limitations: We may retain certain information when required by law, for legal disputes, to prevent fraud, or for legitimate business purposes.

6.4 Restriction Rights

You have the right to:

How to exercise: Contact us at [email protected] with your specific restrictions.

6.5 Data Portability Rights

You have the right to:

How to exercise: Contact us at [email protected] to request a data export.

6.6 Objection Rights

You have the right to:

How to exercise: Use the unsubscribe link in marketing emails, adjust cookie settings in your browser, or contact us at [email protected].

6.7 Automated Decision-Making

We do not use your personal information for automated decision-making that produces legal effects or similarly significant impacts on you without human oversight.

6.8 Complaint Rights

You have the right to:

How to exercise: Contact us at [email protected] or reach out to your local data protection supervisory authority.

6.9 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

To exercise these rights, contact us at [email protected]. We will respond to your request within 45 days.

6.10 European Economic Area (EEA) Residents (GDPR Rights)

If you are located in the EEA, you have rights under the General Data Protection Regulation:

7. Children's Privacy

GenRaw AI LLC is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information immediately.

If you believe we have collected information from a child under 18, please contact us immediately at [email protected] so we can take appropriate action.

8. International Data Transfers

GenRaw AI LLC operates globally and may transfer your personal information to countries outside your country of residence, including countries that may not have the same data protection laws as your jurisdiction.

When we transfer your data internationally, we implement appropriate safeguards to protect your information:

By using our services, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

We use several types of cookies and similar tracking technologies:

Essential Cookies:

Functional Cookies:

Analytics Cookies:

Third-Party Cookies:

9.2 Managing Cookies

You can control cookies through your browser settings:

To manage cookies:

9.3 Do Not Track Signals

Some browsers have a "Do Not Track" feature. Because there is no industry standard for how to respond to these signals, we do not currently respond to Do Not Track browser signals. We continue to monitor developments in this area.

9.4 Analytics and Third-Party Tools

We use analytics services to understand platform usage:

Google Analytics: We use Google Analytics with IP anonymization to analyze platform usage. You can opt out using the Google Analytics Opt-out Browser Add-on.

OpenPanel: We use OpenPanel for additional usage analytics and performance monitoring.

These services may set their own cookies and collect information about your use of our platform. Please refer to their privacy policies for more information.

10. Third-Party Services and Links

10.1 Third-Party Services

Our platform integrates with several third-party services:

Authentication:

Payment Processing:

AI Processing:

We carefully select third-party services that maintain strong privacy and security standards. However, we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10.2 External Links

Our platform may contain links to external websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

11. AI-Generated Content and Data Usage

11.1 Your Generated Content

Ownership: You retain all ownership rights to content you create using our platform, including AI-generated videos.

Privacy: Your generated content is private by default and is not shared with others unless you explicitly choose to share it (e.g., through public gallery sharing settings).

11.2 AI Model Training

No Data Usage for Training: We do not use your prompts, generated content, uploaded images, or any other user data to train, fine-tune, or improve our AI models. Your content remains private and is never used for model training purposes.

Quality Improvements: We may use aggregated, anonymized usage statistics (without your actual content) to improve platform performance and user experience. These statistics do not include any personal information or content.

11.3 Content Moderation

We may scan generated content for:

This scanning is automated and minimal personal data is processed. Content flagged by automated systems may be reviewed by human moderators for safety and compliance purposes.

12. Marketing Communications

12.1 Types of Communications

We may send you the following types of communications:

Transactional Emails (Cannot Opt Out):

Marketing Emails (Can Opt Out):

12.2 Communication Preferences

You can manage your email notification preferences in your account settings under Interface Settings.

To opt out of marketing emails, you can:

Please note that even if you opt out of marketing communications, we will still send you essential transactional emails related to your account and services.

13. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

  1. Investigate the breach promptly to determine the scope and impact
  2. Contain the breach and mitigate any potential harm
  3. Notify affected users within 72 hours of discovery, as required by applicable law
  4. Report to relevant data protection authorities as required
  5. Take corrective action to prevent future breaches

Our notification will include:

14. Payment Information Security

14.1 Credit Card Payments

We use Stripe for credit card payment processing. We do not store complete credit card information on our servers. Stripe is PCI-DSS Level 1 certified, the highest level of security certification in the payments industry.

When you make a payment:

14.2 Transaction Records

We retain transaction records for:

Transaction records include: order number, amount, date, payment method type (but not complete payment details), and purchase description.

15. Account Deletion and Data Retention

15.1 Deleting Your Account

You can request account deletion at any time by contacting us at [email protected].

When you delete your account:

15.2 Data Retained After Deletion

Even after account deletion, we may retain certain information:

Retained for Legal Compliance:

Retained for Legitimate Business Purposes:

Retained for Technical Reasons:

15.3 Content Deletion

You can delete individual generated videos at any time through your account dashboard. Deleted content is removed from our systems within 30 days, though backup copies may persist for up to 90 days.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features.

16.1 Notification of Changes

When we make changes to this Privacy Policy:

16.2 Reviewing Changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. You can find the current version at any time at genrawai.com/privacy-policy.

16.3 Version History

We maintain a version history of significant policy changes. You can request access to previous versions by contacting us at [email protected].

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

GenRaw AI LLC

Response Time: We aim to respond to all privacy-related inquiries within 5 business days and to complete data requests within 30 days, as required by applicable law.

Mailing Address:
GenRaw AI LLC
Privacy Department
[Physical address to be added]

18. Legal Compliance and Jurisdiction

18.1 Applicable Laws

This Privacy Policy and our data practices are governed by:

18.2 Jurisdiction

For disputes related to this Privacy Policy:

18.3 Conflict of Laws

In the event of a conflict between this Privacy Policy and applicable law, the requirements of applicable law will prevail.

19. Additional Information for Specific Regions

19.1 European Economic Area (EEA)

Data Controller: GenRaw AI LLC is the data controller for your personal information.

Legal Bases for Processing:

Data Protection Officer: Contact our DPO at [email protected]

Supervisory Authority: You have the right to lodge a complaint with your local supervisory authority.

19.2 California

California Shine the Light: California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

CCPA Metrics: We will publish annual CCPA compliance metrics, including the number of requests received and processed.

19.3 Other US States

Residents of other US states with privacy laws (Virginia, Colorado, Connecticut, Utah, etc.) have similar rights to those described in the CCPA section. Please contact us to exercise your rights.

20. Conclusion

At GenRaw AI LLC, we are committed to protecting your privacy and handling your personal information responsibly. We believe in transparency, security, and putting you in control of your data.

By using GenRaw AI LLC, you consent to this Privacy Policy and agree to its terms. Thank you for trusting us with your information and choosing GenRaw AI LLC for your creative video generation needs.

This Privacy Policy is effective as of December 1, 2025.

For questions or concerns about this Privacy Policy, please contact us at [email protected].